Movie Review: Compliance (2012)

November 17, 2012 in Best Of, Movie Reviews, Reviews by pacejmiller

This movie has moved up my review list because I haven’t been able to get it out of my head.

Compliance is the kind of movie that’s so crazy and so against all common sense that you have to keep reminding yourself that it’s based on a true story. It is inspired by the infamous strip search prank calls that swept across the United States a few years ago, and more specifically, by the Mount Washington case in 2004 where things went further than anyone could have ever imagined.

The film takes place in a fictional fast food franchise called ChickWich (the real life one was a McDonald’s), which is run by a middle-aged store manager called Sandra. On this day she receives a call from a man identifying himself as police officer Daniels, who claims a girl whose description matches a store employee stole money from a customer. What happens from there is both bizarre and ridiculous, as the call escalates from one improbable incident to the next.

Compliance premiered at the 2012 Sundance Festival and was met with mixed reactions and a number of walkouts. Some thought it was a masterpiece, a fascinating study of human obedience and submission to authority that works and feels like a horror movie. Others thought it was stupid, exploitative and simply too implausible to swallow.

While I didn’t quite think it was a masterpiece, I was captivated by this film from start to finish. Part of it was because I knew of the background and that it was very closely based on the true story. So every time I saw something that stretched my boundaries of incredulity I just told myself — this really happened. If I didn’t know that I probably would have felt the same way as those who walked out.

Part of the reason the film felt believable was because of the performance of Ann Dowd, who plays the manipulated Sandra. She came across as a typical unintelligent, gullible store manager, and the way she reacted to the caller, including to his praise and in her desire to please him, just seemed so real to me.

Less convincing was Dreama Walker (pretty sure I’ve seen her on Gossip Girl), who plays the teenager worked caught up in the mess. I’m not sure if it was her performance or the script (by writer and director Craig Zobel), but she didn’t seem naive or stupid enough to do some of the things she was told to do towards the very end. I haven’t seen the surveillance footage of the real life incident, but there appears to be a sizable gap between some of the tamer and more extreme things the psycho caller gets her to do.

My verdict on Compliance is that it’s definitely a worthwhile film to catch if you get the chance. It’s a surreal, provocative, frustrating and often bewildering 90-minute experience that will likely remain locked in your memory long after the credits finish rolling.

4 stars out of 5